Effective Date: 10/08/2025
At Purple Thread, we want you to love your jewelry. If for any reason you are not fully satisfied with your purchase, we offer a 20-day return policy from the date of delivery.
1. Eligibility for Returns
To qualify for a return:
- Items must be unused, unworn, and in original packaging.
- Proof of purchase (order confirmation or receipt) is required.
- For hygiene reasons, earrings are final sale and cannot be returned unless defective.
2. Non-Returnable Items
We cannot accept returns on:
- Final sale or discounted items.
- Gift cards.
- Worn, damaged, or altered jewelry.
3. Refund Process
- Once your return is received and inspected, we will notify you by email.
- If approved, your refund will be processed within 5–10 business days to your original payment method (via Square).
- Shipping costs are non-refundable.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us.
5. Return Shipping
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service, as we are not responsible for lost return packages.
6. How to Start a Return
To initiate a return, please contact us at:
📧 Email: info@purplethread.ca
Include your order number and reason for return, and we’ll provide you with return instructions.
7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos, and we will arrange a replacement or refund at no extra cost.